Refund policy

1. 30-Day Return Window

We want you to be 100% satisfied with your purchase. If for any reason you are not, you have 30 days from the delivery date to request a return. To be eligible, the item must be unused, unwashed, in the same condition that you received it, and with all its original tags intact.

Mandatory Instructions and Return Address: To initiate a return, it is strictly mandatory to contact our team to register your request and receive the instructions along with the mandatory return address. Returns shipped without having waited for and received our prior instructions, or shipped to an address different from the one explicitly indicated by our team (such as the sender's address on the original package), will not be recognized. Consequently, these packages will be rejected and no refund will be issued.

2. Size Guide (Sizing Issues)

The perfect fit is essential. That is why every product page has its own detailed Size Guide specifically tailored for that garment. It is the sole responsibility of the customer to carefully check this guide before placing an order. We are not responsible if an incorrect size is ordered because the provided measurements were not consulted.

Note: If you believe the received garment does not match the exact measurements shown in our guide (and you suspect a manufacturing error), our support team will ask you for clear photos of the item with a measuring tape placed across it to verify the issue. If we confirm it is an error on our part, we will provide an immediate solution. Otherwise, the standard return process will apply.

3. Return Shipping Costs

The customer is ALWAYS responsible for paying 100% of the shipping costs associated with a return or exchange. We do not provide prepaid return labels. The original shipping costs of your order (if applicable) are non-refundable and will be deducted from your final refund.

IMPORTANT: Please note that original shipping costs are non-refundable under any circumstances and will not be credited in the event of disputes or chargebacks.

4. Order Cancellations and Modifications

Our logistics team works fast! If you need to cancel your order or change your address, you must contact us at info@kirakuco.com including your order number (#) within the first 24 hours of your purchase.

  • If the order has already been processed and handed over to the shipping carrier (even if this happens within the 24-hour window), we will no longer be able to cancel or modify it.
  • Once the order is in transit, you will have to wait to receive it to initiate a standard return process.

5. Exceptions and Non-Refundable Scenarios

To protect the integrity of our business, no refunds will be issued in the following situations:

  • Customs Rejection: If you refuse to receive your order due to unpaid customs fees or local taxes, the order will not be eligible for a refund.
  • Incorrect Address / Unclaimed Parcel: If the package is returned or destroyed by the carrier because you provided an incorrect address during checkout, or because you failed to pick it up in time from your local post office, the order is non-refundable. (We can arrange a reshipment, with the customer covering the cost of this new shipment).
  • "Delivered" Packages: We are not responsible for stolen or lost packages if the carrier has officially marked the shipment status as "Delivered" to the provided address.

6. Defective or Incorrect Items

We rigorously inspect every item before shipping. However, in the unlikely event that you receive a product with a manufacturing defect or an item different from what you ordered, we will make it right! Please notify us at info@kirakuco.com within the first 5 days of the delivery date.

We will evaluate the case immediately and arrange for a free replacement reshipment at no additional cost to you. (Note: In these cases, we exclusively proceed with reshipping the correct product; no monetary refunds apply).

7. Refund Processing

(Applies only to approved standard return cases).
Once your return is received and inspected at our facilities, our team will verify that it meets our conditions. After the inspection, we will send you an email to notify you of the approval or rejection of your refund.

If approved, your refund will be processed and a credit will automatically be applied. Under no circumstances will a refund be issued to a payment method different from the one used for the original purchase. Please note that depending on your bank or credit card issuer, it may take 5 to 10 business days for the refund to officially post to your account.

📩 Need Help?

If you have any questions or need to open a case, please email us at info@kirakuco.com. To help us assist you quickly, always include your order number (#) in the subject line or the body of the email.

Additionally, in the unlikely event you experience an issue with the product you received (as mentioned in point 6), we ask that you attach clear photos of the issue in your very first message and specify the exact product(s) affected. This will allow us to immediately expedite the resolution of your case without having to exchange additional emails.